This business is no joke about being customer centered! I ordered, and realized I had not picked a color. Called immediately,and they answered the phone, & helped correct my error. The bike is sturdy, 8 gears, super easy to put together, and does not kill my knees. I had another question about the disc brakes and Dustin jumped right in on a video chat, and we diagnosed my issue. Love American made products, the American support, and I absolutely stand by this Veteran owned business. (Navy Veteran and RN)
It’s a great little basket! Really well made and nice looking. I ended up putting it on the back for now but still love it!
Only issue was not being notified that the product was available for pickup!
I have only had my bike for a couple of weeks, but I am totally happy with the bike. Well built and very simple to operate. I am 86 years old and have not been able to walk very far in the neighborhood to get exercise and get out doors. This enables me to get out in the sun and visit with the neighbors
I have not been able to use my basket yet. I purchased it first before my bike. However as I was looking at it, I did have some thoughts. It would be nice to have some sort of mesh that I could put on the inside of it, and bring it up on the sides so things wouldn’t fall out. I also seen one similar that had a cupholder on the inside. I would love to show you guys that basket and maybe that could be something that you could incorporate in your future baskets.
Cheers.
Shannon
I love it! I'm a 68 yr. old, 5' tall woman with osteoarthritis so my knees are not the best! I only use level 1 (8 mi. per hr.) to assist with hills while having it in 4th gear. This allows me to work out without hurting my knees. I NEVER rode my regular bike on windy days because it was to hard to pedal but no more sitting in the house! This is a dream come true. I also recommend a rear view mirror and phone holder, if only to see the time or important messages coming through without having to stop cycling.
The charger did not solve our problem. Brad discounted a new battery and shipped immediately.
I’m expecting credit from the returned charger. Both charger snd old battery were returned to you 5/13/2023 in one box with the supplied return label
I am even considering getting another one for my wife when finances allow it.
I like it that all you have to do when you recieve the Ebike is take it out of the box and install the handle bars. Brakes and everything else is adjusted already. The lights are included and installed.
I like the heavy duty frame and when you ride it's got a solid feel.
It was nice getting a gift card for helping friends get the best bike for seniors.
Give this seat a try, you won’t regret it! It’s nice and comfy for folks who ride both short and long distances.
We got a new bike and we had a little trouble with the battery. Brad was very helpful in getting us a new one that works great. He was very understanding and sent one out just like he said.
I'm very happy with this added suspension. I find that it provides just that little added give preventing spinal shock from minor irregularities in the travel surface.
I highly recommend it.
I just love my pet carrier. It perfect for my Yorkie! I can now take her with me on my rides.
We recently went the E route for the first time. We had some issues related to adjustments that were necessary after putting our bikes together. The folks at Small Town (especially Brad) arranged someone local to take care of the adjustments for us. What a pleasure to do with folks who care about what you bought and your experience. Things can go wrong at any company but it's the best companies that take care of their customers. If you are wary of making this investment be assured that you will be taken care of. BTW the way the bikes are awesome!
Bike delivered to my door well wrapped! Had a tiny problem with connector!. They hung in there until I fixed it. Biking happily ever after! Very understanding, patient people. I highly recommend the company and staff!
I am short (5 foot) so got the small bike and it fits perfectly to my frame. I have just taken it out for short rides, nothing too long but really enjoy riding the bike. The electric boost is just enough to help when I get tired or need rhe help going uphill. Once I ride some more hoping for a bit less assistance 😊
Overall, I love the bike and have recommended it to my friends!
I was so pleased to get one with the purchase of my new bike. I used it for a pup carrier for my dog Jett. Thank you
