15 Day Try At Home Program
At Small Town Bike Co, we go the extra mile for our customers. That’s why we want to make sure that you love our product and the way it works for you. With that, we strive to give you enough information prior to purchase so you get exactly what you expect — the best value in electric bikes.
In some cases, personal preference or unforeseen conditions can cause us not to meet expectations.
If this is the case for your bike(s), we offer the assurance of a 15-day Try at Home program. If you are unsatisfied or find that you would like to return the bike, simply contact us (hello@smalltownbikeco.com or 1-833-266-4432) and we will get the process started. After that, pack the bike in the original shipping box and return it to us. It's as simple as that! When we get the bike, we inspect for damage, making sure it's still in saleable condition, and then provide a full refund. You only pay for the return shipping.
How's that for assurance? If you have any additional questions on the Try at Home policy, we’re just one call or message away!
Note: If a bike is returned outside of this window without express written consent, a restock fee will apply. The fee will be $300 for bikes with under 50 miles within 30 days and $500 for bikes with under 150 miles within 60 days. Bikes exceeding these timeframes or mileage limits will not be accepted. The bike must also be returned to us in new, saleable condition.
Merchandise and parts can be returned in new unused condition within 90 days of purchase, except for electrical components, which are only returnable in the case of a defect. All returned products will be evaluated upon receipt, and customers will be notified if the condition does not meet return requirements.
If some things still aren’t clear, we’re here to help! Reach out to us anytime with your return questions at:
